frequently asked questions

Brown Heritage Boutique is an online jewelry boutique specializing in unique, colorful, jewelry and accessories made from wood and resin materials. Our mission is to empower women to confidently express themselves through our colorful, handcrafted accessories.

Yes, we do!

We offer meet-ups three days per week outside of Andersen Air Force Base (AAFB), in the Pass & ID Center parking lot. The Pass & ID Center is located right outside the main gate of the AAFB. You do not need base access and you do not need to go through security. Once you pull into the parking lot, I will meet you there. The exchange should take no longer than one minute unless you'd like to say hello. :)

Meet-up times:

Monday 1pm-6pm

Thursday 1pm-6pm

Sunday 3pm-6pm

Pick-up Communications:  

During checkout: choose the Pick-up option. This will notify us that you want to pick up your order.

Once your package is ready for pick-up, you will receive a Ready For Pick-up Confirmation email with further instructions.

Please note: The Ready For Pick-up Confirmation email is different than the Order Confirmation email. Your order will first be confirmed as purchased, then you will receive an additional email for pick-up.

Additional Notes:

It is important for a small business owner to keep a healthy work/life balance. For this reason, pick-up days and times are not flexible. If these times do not work for you, please choose the shipping option during check-out.

If you have any additional questions, please fill out our Contact Form, and we will respond within 24-48 hours.

Yes!

Please subscribe to our TRIBE newsletter and follow our social media pages for updates on when we have pop-ups!

Our Subscription Form can be found on the bottom footer of each page. Our social media pages can be found on Instagram and Facebook @brownheritageboutique.

Sure! However, we can only change orders that have not been processed for shipping.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", we cannot accept any edits to your order.

To make changes to your order, please fill out our Contact Form or reply to your Purchase Confirmation email.

Be sure to look under all of our FAQ sections.

If you find yourself having more questions, we'd love to help! Please fill out our Contact Form and we will promptly respond within 24-48 hours.

Currently, Brown Heritage Boutique operates exclusively online. You can shop our entire collection on our website from the comfort of your own home.

We do participate in occasional pop-up events. Please find out upcoming events list on the Pop-ups Page.

You can purchase on our website using any major debit or credit card. We also accept payments through Paypal and ShopPay. You can choose these payment methods at checkout.

We do not accept cash at pick-ups. Orders must be paid in advance. However, we do accept cash at pop-ups.

Purchases will be charged in USD.

Placing an order is easy! Simply browse our website, select the items you love, and add them to your cart. When you're ready, proceed to the checkout page, enter your shipping and payment information, and confirm your order.

We offer international shipping.

We are located on the island of Guam, therefore, packages will ship from Guam.

Processing:

Once you've placed your order, it can take approximately 1-3 business days to process for shipping. However, most orders ship out the next day.

Orders placed on days that new collections become available may take approximately 2-4 business days to process.

Pick-up orders are usually processed by the next business day. An email will be sent out once the order is ready and you can respond with the day you'd like to pick up your order. All pick-ups are at the Andersen Air Force Base Pass & ID Center.

Available Pick-up Times:

Monday & Thursday 1pm-6pm

Sunday 3pm-6pm

Shipping with USPS:

Standard shipping time is approximately 1-2 business days on Guam and approximately 5-7 business days to the US.

Please confirm the exact amount of time it will take your package to arrive during check out.

After you have placed your order, we will send you a confirmation email.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

You can use the tracking number on USPS website in their "Search and Track Packages" section (found on their home page) for additional information on your package's shipping status.

For any additional concerns once your package is shipped, please contact your local postal service.

We're so sorry to hear that your package may be lost or stolen. Unfortunately, BHB is not responsible for any lost or stolen packages. Once we transfer a package to the shipping company, it is their responsibility to make sure it is delivered.

Be sure to utilize your tracking number on the USPS website to see where your package might be in the shipping process. For additional service, please contact your local postal service.

We offer flat rate shipping to both the US and within Guam, tracking included. Our packages are typically very light, therefore, shipping costs are mainly due to tracking.

Flat rate to US: $5

Flat rate within Guam: $4.50

We understand that circumstances may change. Please contact our customer support team as soon as possible at hello@brownheritageboutique.com or by our contact form if you need to cancel or modify your order. We will do our best to accommodate your request if your order has not yet been processed.

Yes, we do offer international shipping to many countries. During the checkout process, you can select your country to view available shipping options and costs.